When will I receive my order?
Occasionally a product is not available for immediate shipping. We will make every effort to fulfill the order as soon as possible. You will have the option to cancel.
Please note that although we do our best to update the availability of our products on the site, at times it may be incorrect.
If you requested UPS - GROUND or U.S. POSTAL SERVICE Priority Mail, then the order will be processed within approximately 1-3 business days. Delivery times are typically between 5 to 7 working days, depending on the time of year.
If you requested either UPS 3 DAY AIR, UPS 2 DAY AIR, or UPS Next DAY AIR and it is received by 11:00 a.m. PST, Monday through Friday, it is processed the SAME business day!
UPS - 3 DAY AIR, 2 DAY AIR, and NEXT DAY AIR orders placed after 11:00 a.m. PST Monday through Friday will be processed the NEXT business day.
What shipping methods are available?
We ship orders via United States Postal Service (USPS), USPS Priority Mail, and UPS. You will be able to select your desired shipping method when placing your order. All orders shipping to a P.O. Box are shipped via USPS. Most accessory orders will be shipped via USPS when ground delivery is chosen.
Can you ship to a PO box?
Yes, we can ship to both APO and PO box addresses. All the shipments going to APO addresses are delayed due to security screening purposes. All the shipments sent to a PO box address will be sent only via USPS certified and insured mail which may take up to 7 to 10 business days. *Please note that a adult signature will be required.
How much am I paying for shipping?
See the charts below to determine your shipping costs.
You will see your actual shipping costs before placing a firm order, after clicking "Check Out".
|Shipping Method||Shipping Rate||FREE SHIPPING?||Time in Transit|
|UPS Next Day Air||Real-time||Not Applicable||1 Business Day|
|UPS 2nd Day Air||Real-Time||Not Applicable||2 Business Days|
|UPS 3-Day Air||Real-Time||Not Applicable||3 Business Days|
|UPS Ground||Real-Time||Not Applicable||1 to 5 Business Days|
|UPS Express to Canada||Real-Time||Not Applicable||2-4 Business Days|
|Shipping Method||Shipping Rate||Delivery Confirmation||Time in Transit|
|USPS Standard Service||Starting at $4.95
(Orders over $99 Free)
|Included||1 to 7 Business Days|
Refused shipments will be charged for the freight going out and coming back.
Can I re-route my order after it has been sent?
We cannot re-route an order after it has left our warehouse. Please do your best to receive your order at the address you gave us. Any orders returned back to us will result in you being charged shipping out to you and back to us and a restocking fee.
Can I have my order shipped to an address other than the address that I receive my credit card bill at?
If you are providing us with an address to ship your product that is not listed with your credit card company, you should call your credit card company to have the shipping address listed so that your order is not delayed. Orders may get delayed because of this due to the extra time needed to ensure no fraud has taken place.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with the shipping/tracking number. To check the status of your order use the form below and reference your tracking number.
When checking the UPS online site for tracking status of your package, your UPS Tracking Number results may display "No Information Found". If this should happen, there is no cause for concern. Please note that UPS Tracking Status Information may not be available online until the following morning after your package has been shipped. Please try rechecking the UPS tracking number status again at a later time. If the UPS Tracking responds with "Invalid Tracking Number", please recheck the tracking number to make sure that it was entered correctly.