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Returns & Exchanges
1 - If I want an item out of stock, how will I know when it is available? 2 - I want to return my purchase. What do I do? 3 - I would like to return a gift that was sent to me. How do I do that? 4 - I received the wrong item(s) or the item(s) are defective. How do I get the correct item(s)? 5 - How do I exchange an item(s)? 6 - How long does it take to get exchange/replacement items? 7 - How long does it take for me to get a refund? Orders 1 - When will I receive my order? 4 - I just received my order but it is missing some items. What do I do now? 5 - How much are your international shipping rates? 6 - Do you price match or accept competitor coupons? 7 - Is the item I want going to go on sale soon? Product Issues 1 - What is the warranty on items? Re-selling our products 1 - I want to sell your products, where can I get wholesale information and prices? Q: If I want an item out of stock, how will I know when it is available? A: In order to be notified of an item being available to buy, please create an account and add the item to your wish list. You will be notified through e-mail when the item is available. Q: I want to return my purchase. What do I do? A: If you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund. Just follow the below instructions. Return Instructions for Items Purchased from Eco Discount Store: With our 90-day hassle free return policy, we ask that you send the items back unused and in its original packaging. Products must be in the same condition you received them. Used items purchased on clearance are non-returnable. Consumable items must be returned unopened. To return an item, please follow the instructions below: Step 1: Request a Return Authorization # (RA#) by filling out our RA# Request Form. You will receive your RA# within 24 hours when the request is sent during our business hours (M-F 8-5 pm PST). Please check the appropriate box on the RA# Request Form for the reason you are returning the item. Step 2: Download, print and fill out the Return Form completely. Step 3: Pack the item(s) securely with the Return Form. Make sure you have your RA# on the form to facilitate processing. If you don’t have an RA#, please request an RA# before sending your package out. Step 4: Ship the package using a prepaid, insured, traceable method to the address on the Return Form. We recommend FedEX or UPS as both couriers have excellent tracking systems. We are not responsible for returns lost or damaged in transit. Please note that it takes us 3 to 5 business days to process returns and refunds once they arrive at our facility. Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will process your refund and automatically apply a credit to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. Learn more about our Return Policy Q: I would like to return a gift that was sent to me. How do I do that? A: It is unfortunate that you are not satisfied with your gift. Please e-mail or call us at 1-888-707-5009. We will need information about the original purchaser. You will have to provide their phone number, first and last name, order number and e-mail address. Any gift item being returned will be refunded to the original purchaser’s method of payment; you cannot obtain a store credit for a returned gift item. However, we can definitely process a gift exchange for you for another item. Please contact us or call us at 1-888-707-5009 for assistance. In order to expedite the process for you, you can create your own account on our websites. Please click on the “My Account” link and register for an account. Otherwise, we will be more than happy to create one for you over the phone. Learn more about our Return Policy Q: I received the wrong item(s) or the item(s) are defective. How do I get the correct item(s)? A: If you live in the United States and you received the wrong item(s), please follow the instructions below: Step 1: Request a Return Authorization # (RA#) by filling out our RA# Request Form. You will receive your RA# within 24 hours when the request is sent during our business hours (M-F 8-5 pm PST). Please check the appropriate box on the RA# Request Form for the reason you are returning the item. For wrong items and defective, we will provide you with a pre-paid return label. Step 2: Download, print and fill out the Return Form completely. Step 3: Pack the item(s) securely with the Return Form. Make sure you have your RA# on the form to facilitate processing. If you don’t have an RA#, please request an RA# before sending your package out. Step 4: Attach the prepaid label to the outside of the package, and drop off at your nearest post office. We are not responsible for returns lost or damaged in transit. You will be sent the replacement item(s) as soon as we receive your returned package. For international customers, please contact us through our e-mail for other options. If you are returning a used defective product within our 90-day warranty period, please be considerate about the condition of your item before shipping them. Your item must be clean, stain-free and dry before you ship it. Without exception, we will not handle any items that are stained, smelly or damp on arrival. Please note, we are not responsible for damage to an item caused by improper care, abuse, misuse, normal fading or normal wear and tear of the product materials. Q: How do I exchange an item(s)? A: If you would like to exchange an item for a different one, please follow the instructions below: 1. Download, print and fill out the Return/Exchange Form. 2. Pack up the items with the Return/Exchange Form enclosed (you will be refunded your original purchase price minus shipping, once we receive the item). For same priced items, you are responsible for shipping. If you are exchanging for a less expensive item(s), you will be refunded the difference minus shipping. For exchanges for higher priced item(s), please contact us. Learn more about our Return Policy Q: How long does it take to get exchange/replacement items? A: It usually takes us a week to process exchanges/returns. If you used the Prepaid Return label to ship your items back to us, it will generally take about a week longer than normal for us to receive your package. The reason for this is because the US postal service will need to verify the account validity of the return postage label. If you would like for us to receive your package sooner, you may use other alternative methods of shipping. We cover the costs of shipping items back to us when Prepaid Return label is used, but we do not refund return shipping costs incurred in using other methods. Q: How long does it take for me to get a refund? A: Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will process your refund and automatically apply a credit to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. Q: When will I receive my order? A: Orders are typically shipped out within 2-5 days after received. Depending on where you live, it could be another 2-5 days for shipping domestic U.S. orders. Q: How do I change my order? A: Please contact us or call us at 1-888-707-5009 immediately if you need to change or cancel your order. Please be advised that some orders are shipped very soon after placement, and it may not always be possible to cancel or change your order. Q: I just got a shipping confirmation for my order, but it does not have all the items I ordered. Where are the rest of the items? A: If you get a shipping confirmation that does not contain all the items you originally ordered, it is because one or more items from your order may be shipping from a different location. Q: I just received my order but it is missing some items. What do I do now? A: Please send us an e-mail. After looking up your order and verifying the weights of the package you got, you will be sent the missing items. Q: How much are your international shipping rates? A: Shipping charges are automatically calculated by our shopping cart. To get an estimated shipping charge, simply put the items you want to order in the shopping cart, and look for the link at the bottom of the shopping cart page that says Click Here to Estimate Shipping. Q: Do you price match or accept competitor coupons? A: Sorry, we don’t. Q: Is the item I want going to go on sale soon? A: Unfortunately, we do not know if an item will go on sale or be marked down until it actually happens. Because our sales are based on various factors, it is hard to advise when a particular item will be marked down. The best way to catch a great deal is to subscribe to newsletter. Q: What is the warranty on items? A: We guarantee every item we sell against material or workmanship defects for 365 days from the date of purchase. Click here to see our warranty page. Q: I want to sell your products, where can I get wholesale information and prices? A: Please Contact us via This e-mail address is being protected from spambots. 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