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Our Return Policy & Return Instructions for Items Purchased from Us Returning/Exchanging Incorrect or Defective Merchandise Return & Exchange Policy for Items Purchased from Authorized Retailers
We guarantee every item we sell against material or workmanship defects for 365 days from the date of purchase. This warranty does not cover normal wear and tear, and is applicable only to the original purchaser of the products and does not cover consumable items (i.e. food and vitamins). Proof of purchase is required. You are solely responsible for understanding how to care for the items you purchase. We are not responsible for damage to an item caused by improper care, abuse, misuse, normal fading or normal wear and tear of the product materials. To make a claim for any defects covered by the warranty, products must be sent at customer’s expense to Eco Discount Store if the purchase has been over 90 days. Within the 90 day period, we will cover the cost to ship the item(s) back to us. Please follow our return process below. Please be considerate about the condition of your item before shipping them. Your item must be clean, stain-free and dry before you ship it. We will not handle any items that are stained, smelly, dirty or damp on arrival. It takes us 3 to 5 business days to process returns after they arrive at our facility. Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will replace the product and send them back out to you immediately. Our Return Policy & Return Instructions for Items Purchased from Eco Discount Store
With our 90-day hassle free return policy, we ask that you send the items back unused and in its original packaging. So if you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund less shipping costs. No questions asked. Just go through our hassle free return process below. Washed and used products, and items purchased on clearance, Ebay, or any other third party are not eligible for refunds, exchanges or manufacturer’s warranty. We reserve the right to refuse any return if it is not in any condition to be resold, has been washed, contains smell of essential oils/perfume, smoke, etc. or that have been soiled. Items must have been purchased within the last 90 days from our websites. If you are not happy with the items you purchased and would like something else instead, you may return the products for a refund within 90 days of your original order, and then place a new order for the items you would like instead or by filling out the Return/Exchange form. Our self-service return process is designed to make it as easy as possible for you to return merchandise back to us. Please follow the instructions below if you need to return items for a refund: Step 1: Request a Return Authorization # (RA#) by filling out our RA# Request Form. You will receive your RA# within 24 hours when the request is sent during our business hours (M-F 8-5 pm PST). Please check the appropriate box on the RA# Request Form for the reason you are returning the item. Step 2: Download, print and fill out the Return Form completely. Step 3: Pack the item(s) securely with the Return Form . Make sure you have your RA# on the form to facilitate processing. If you don’t have an RA#, please request an RA# before sending your package out. Step 4: Ship the package using a prepaid, insured, traceable method to the address on the Return Form. We recommend FedEX or UPS as both couriers have excellent tracking systems. We are not responsible for returns lost or damaged in transit. Please note that it takes us 3 to 5 business days to process returns and refunds once they arrive at our facility. Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will process your refund and automatically apply a credit to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. Returning/Exchanging Incorrect or Defective Merchandise Our self-service return process is designed to make it as easy as possible for you to return merchandise back to us. Please follow the instructions below if you received the wrong items/color from what you originally ordered from our site or have a warranty claim for defective merchandise: Step 1: Request a Return Authorization # (RA#) by filling out our RA# Request Form. You will receive your RA# within 24 hours when the request is sent during our business hours (M-F 8-5 pm PST). Please check the appropriate box on the RA# Request Form for the reason you are returning the item. For wrong and defective items, we will provide you with a pre-paid return label. Step 2: Download, print and fill out the Return Form completely. Step 3: Pack the item(s) securely with the Return Form. Make sure you have your RA# on the form to facilitate processing. If you don’t have an RA#, please request an RA# before sending your package out. Step 4: Attach the prepaid label to the outside of the package, and drop off at your nearest post office. We are not responsible for returns lost or damaged in transit. You will be sent the replacement item(s) as soon as we receive your returned package. For international customers, please contact us through our e-mail for other options. If you are returning a used defective product within our 90-day warranty period, please be considerate about the condition of your item(s) before shipping them. Your item(s) must be clean, stain-free and dry before you ship it. Without exception, we will not handle any items that are stained, smelly or damp on arrival. Please note, we are not responsible for damage to an item caused by improper care, abuse, misuse, normal fading or normal wear and tear of the product materials. |
